Estates Co-ordinator

Estates Co-ordinator

Great Western Hospital

Full time – 37.5 hours per week. 

Salary £25,000.00 to £27,000.00 depending on experience, plus Serco benefits.

Main Purpose:

To support Serco’s Estate team in delivering planned and reactive maintenance works on site in a well organised and professional manner. 

The Estates Co-ordinator will report into the Compliance & Asset Manager for Serco on site, who in turn will report to the Head of Estates for the contract. 

Main Accountabilities: 

·       Manage the delivery of the Estates planned maintenance (PPM) reactive maintenance service (RM) using the CAFM system. 

·       Ensure that the resources required to undertake planned or reactive works are efficiently utilised. 

·       Ensure proactive monitoring of the work of the Estates staff, and that their work is undertaken to the documented standards, within timescales and to high levels of user satisfaction. 

·       To answer incoming calls and Estates emails in a friendly and professional manner. 

·       Logging Estates requests and aiding on reporting on the delivery of PMs and RMs. 

·       Manage the Estates filing systems, and any other ad-hoc administration requests as required. 

What you will need for the role:

·       Knowledge of a CAFM system 

·       High Level of Customer Service 

·       Excellent communicator with good interpersonal skills

·       Able to manage workload and meet required deadlines. 

·       Be organised and methodical with good attention to detail. 

·       Problem solving 

·       Ability to work on own initiative and be proactive. 

·       Good Contractor relations 

·       Excellent knowledge of Microsoft Office packages, Outlook email, internet/web-based material 

What we offer:

·       Salary: Competitive salaries with annual reviews.

·       Pension: Up to 6% contributory pension scheme.

·       Holidays: 25 days' annual leave plus bank holidays.

·       Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.

·       Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.

·       Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.

·       ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.

·       Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.

·       Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.