Senior Pensions Analyst-People Services

Service Delivery Pensions SME
Hybrid – 2 days a week in the Solihull office   
Full Time – Permanent   
Salary - Competitve plus benefits

Here at Serco, we have multiple current and historic pension schemes that are administered by various providers. We are New Fair Deal Employer and current schemes include company DB and DC schemes plus Local Government, NHS and PCS public sector schemes.

We are seeking a Service Delivery Pensions SME who will provide dedicated pensions support to the business and its employees in relation to theses schemes. You will ensure Serco is complaint with scheme rules, that contributions are deducted correctly, returns are completed on time and that employees are supported with any queries they may have with a particular focus on the public sector schemes.

As part of this you’ll:

• Liaise with pension providers, internal stakeholders and employees.
• Ensure that scheme providers monthly and annual year end reporting requirements are met with no query.
• Answer internal and external tickets and telephone queries on pension transactions and other issues.
• Liaise with DB scheme providers around life cycle events and calculation of final pay where needed.
• Assist with training of the wider payroll and pension team administrators to enable them to perform their tasks efficiently and in line with the necessary requirements.
• Identify and rectify areas where there are regular recurrent issues.
• Provide support to the wider business, finance, legal, HR and commercial in relation to pensions when bidding, during business change and other events.
• Assist the team with other project work.

What you’ll need to do the role:

• Good knowledge or understanding of either LGPS, NHS or Civil Service Schemes.
• Customer focused attitude.
• High degree of accuracy and attention to detail.
• Awareness and/or knowledge of pensions industry.
• Strong quantitative and analytical skills.
• Effective communication skills.
• IT proficient, in particular Microsoft Word and Excel.
• Team player with excellent interpersonal skills.
• Ability to work to deadlines and prioritise multiple tasks.
• Problem-solving ability and positive attitude to resolving queries and assisting others.
• Prior experience of using Resourcelink payroll system would be an advantage but not essential.

Why Serco:

Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What we offer: 

• 25 days annual leave plus bank holidays.
• Annual leave purchase scheme.
• Up to 6% contributory pension scheme
• Flexible working options.
• Free onsite parking.
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.
• A company passionate about diversity and inclusion.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

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Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.