Employment Tribunal Co-ordinator (Paralegal)

Employment Tribunal Co-ordinator/Administrator

Location: Hybrid – Solihull - 2 days per week in office

Full Time, Permanent
Salary: Up to £25,000 depending on experience, plus benefits

Here at Serco, we are seeking an experienced Employment Tribunal (ET) Coordinator who will be responsible for providing all administrative and case management support to the Employee Relations Partner (ERP) for employment tribunal claims at Serco.

The ET Coordinator plays a critical role in ensuring the case administration tasks (predominantly in preparation for employment tribunal proceedings) are completed, ensuring compliance with legal requirements and deadlines.

The role and activities include (but are not limited to):

• The review, preparation, organisation and management of tribunal case documents including disclosure and hearing bundles,
• Creating case documents such as timelines and case summaries.
• Ensuring all case files and timelines are maintained by the Employee Relations Partners and are kept up to date.
• Supporting timely responses to case management orders and deadlines,
• Coordinating with external third parties such as ACAS to facilitate early conciliation and, where appropriate, manage COT3 agreements.
• Collate and present external information on job searches for mitigation of loss arguments.
• Liaise with external third parties, including solicitors and barristers,
• Supporting the wider Employee Relations function with the management of settlement negotiations where appropriate, including the preparation and processing of settlement agreements.
• Coordinating the Employment Tribunal calendar to ensure the Employee Relations Partners have visibility of key dates and deadlines such as preliminary / final hearings, document disclosures and judicial mediation.
• Reporting on employment tribunal metrics and settlement volumes and providing regular updates to Employee Relations Partners, Business Unit Stakeholders and the Senior Management Teams.
• Dealing with requests from the business in relation to Employment Tribunal and Early Conciliation claims and associated queries.

What you’ll need to do the role:

• Ability to build strong working relationships / networks with all stakeholders and maintain a high degree of integrity.
• Articulate and fluent communicator, with exemplary communication skills to liaise with ACAS and Employment Tribunals to the required standard.
• Confident operating within a client-facing environment.
• Strong time management and prioritisation skills, organising the team diary within a fast-paced environment, ensuring all deadlines are met.
• Ability to work collaboratively, working closely with MyHR teams to ensure joined-up service delivery.
• Customer focus with a drive to deliver exceptional customer service.
• Think innovatively to ensure processes and workstreams are efficient, taking a proactive approach to streamline where necessary.
• Skilled in the use of Microsoft Office packages, including Word, Excel, and Outlook.
• A high level of professionalism and confidentiality with a good understanding of GDPR.

Why Serco:

Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What we offer:

• 25 days annual leave plus bank holidays.
• Annual leave purchase scheme.
• Up to 6% contributory pension scheme
• Flexible working options.
• A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.
• A company passionate about diversity and inclusion.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.  

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.