Agile Delivery Manager (Maternity Cover)

Agile Delivery Manager

Hybrid – Solihull (3 days per week)

Full Time

Fixed Term Contract (12 Months)

Competitive salary plus benefits 

At Serco, we are committed to driving digital transformation and delivering innovative solutions through Agile methodologies. We are seeking an Agile Delivery Manager to join us on a maternity cover basis, where you will play a pivotal role in ensuring seamless collaboration between product teams, business stakeholders, and supporting services to enable successful Agile delivery.

In this role, you will own and implement Agile frameworks, leading Agile teams to deliver high-quality products efficiently. You will act as a mentor and coach, supporting individuals in adopting Agile principles while ensuring that Serco remains a customer-focused organisation. You will also facilitate Agile ceremonies, track team performance, and work closely with stakeholders to continuously improve processes, removing blockers and fostering an environment of innovation and adaptability.

What You’ll Do:

• Lead end-to-end delivery across a range of products, ensuring Agile best practices are followed.
• Provide mentorship and leadership in Agile processes, fostering a culture of collaboration and continuous improvement.
• Support teams in prioritising and managing sprint backlogs, ensuring timely and accurate product delivery.
• Partner with the Product Owner to manage and align product backlogs effectively.
• Create an open and trusting environment, promoting problem-solving and resolution without fear of blame.
• Remove delivery obstacles to keep the team focused and on track.
• Facilitate Scrum ceremonies and Agile rituals, ensuring clarity in delivery expectations.
• Promote self-management, self-governance, and continuous improvement within the teams.
• Support a hybrid working model, with an expectation of three days per week in the Solihull office.

What You’ll Need:

• Scrum Master certification or equivalent Agile project experience.
• Significant experience in a Scrum Master role.
• Strong understanding of Agile methodologies (Scrum, Kanban, etc.).
• Familiarity with software development practices and service-oriented environments.
• Excellent communication, leadership, and team collaboration skills.

About Serco

Serco is a global leader in delivering essential public services across defence, transport, justice, immigration, healthcare, and citizen services, supporting governments in the UK and beyond. Our people are at the heart of everything we do, and we are committed to creating an inclusive, collaborative, and empowering work environment. We offer career development opportunities, investment in training and qualifications, and a culture that fosters innovation, integrity, and respect. At Serco, you’ll be part of a company that makes a real difference, where your expertise will drive positive change and contribute to our ongoing transformation journey.

What we offer:

• Company car.
• Bonus scheme – 10% exceeding targets.
• Private healthcare – individual.
• Life assurance.
• Up to 6% contributory pension.
• 25 days annual leave plus bank holidays.
• Annual leave purchase scheme.
• Access to the Serco benefits portal offering discounts across major high street brands in Retail, Leisure & Hospitality.
• Health and wellbeing support for you and your family, including an Employee Assistance Programme, Health Cash Plans, free flu jabs, and more.
• Comprehensive career development opportunities, including role-specific training, leadership coaching, and formal study to support your growth with Serco.
• A safe, inclusive, and supportive culture.
• A company passionate about diversity and inclusion.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.