Solution Lead

Solution Lead - Growth 

Homebased, with regular UK travel

Full Time, Permanent 

Competitive Salary + Benefits

We’re looking for an individual to join our UK&E Growth team as a Solution Lead. We are committed to nurturing our internal talent and are excited to prioritise finding a suitable candidate from within Serco for this opportunity. If you're looking for a role where you can really make an impact, would like to learn more about the role of Solution Lead, and how your experience & skills could transfer into our team, we would love to speak to you.

In this role, you’ll work closely with colleagues across the Growth team and the wider Serco business to design & develop innovative solutions for our bids and transformation projects.  Bringing together subject matter experts, finance & commercial to inform and cost the solution, and bid writers to present the solution effectively in winning bids.

Our solutions combine a range of existing and new capabilities incorporating user experience, people, processes, technology, assets, and supply chain partners. 

With a newly appointed Head of Solutions, a healthy pipeline of bidding activity across our sectors, and a clear strategy, now is a great time to join our team.  Not only will you lead the way in shaping the future of some of the largest public sector contracts, you’ll also be joining a team at a time where we are investing in and changing our approach to solutioning, where you can really make a positive impact.

As part of this you’ll:

• Design and develop high-quality, tailored, and costed delivery solutions in collaboration with subject matter experts and operational colleagues to achieve the customers’ needs and objectives, and achieves the required commercial targets.
• Develop the overall vision and high-level design for the proposition and ensure this is effectively communicated.
• Be pro-active with customer engagement to manage stakeholders, test understanding, refine requirements and develop workable solutions.
• Create bid narrative and act as final editor on all written material that forms part of the solution response.
• Understand what the programme will deliver from a business and benefits perspective and to redevelop areas where this is not aligning with the evolving solution.
• Work closely with technical leads to ensure development of appropriate systems/ICT for the solution.
• Ensure a full understanding of the pricing approach, working with the finance and commercial leads
• Review current services, synergies with other Serco contracts, identify improvements, research trends, adopt good practice and assessing costs, etc.
• Ensures that the proposed solutions are aligned with Serco policies, standards and guidelines and have achieved delivery and technical assurance prior to submission to the customer.
• Ensure that both functional and non-functional requirements are robust, documented and understood clearly by both the customer and the key roles within the bid/programme team

What you’ll need to do the role:

• Experience gained within a sales, bidding or similar Solutions role.
• Record of driving innovation and excellence in bidding and/ or operational contracts - a “growth mindset”.
• Able to explain complex technical and operational concepts in simple business language.
• Able to deal with ambiguity and find solutions to problems that meet the customer’s objectives.
• Have creative discipline, bringing idea creation to development and execution.
• Delivering programmes to time, cost and quality.
• Thrive in high pressure, complex, changing environments with insufficient information.
• Able to lead a team across multiple disciplines to achieve results.
• Experience in one or more of our sectors (preferred)

What we offer:

• Company car / cash allowance.
• Annual company bonus scheme.
• Private medical insurance.
• A company passionate about diversity and inclusion.
• Growth and development opportunities – Serco will support with a range of qualifications.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health Plans and more.
• Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
• Up to 25 days annual leave plus bank holidays, with the option to purchase more.
• Life assurance.

Why Serco:

Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement, and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.