Supervisor

Wandsworth, SW17 0LF
Salary - £32,000.00 to £38,000.00 depending on experience plus Serco Benefits
Full time – 40 hours per week

Ready to make an impact?

As a Supervisor in our Environmental Service team, you’ll ensure the safe and efficient delivery of services by overseeing work processes, resources, and compliance with contract requirements. 

As a key member of the management team, you’ll drive best practices, enhance operational effectiveness, and foster strong relationships with clients, customers, and employees.

You’ll be entrusted to:
•    Staffing & Service Management – Ensure adequate staffing levels while considering vehicle servicing, MOT, and repairs.
•    Compliance & Documentation – Uphold policies, procedures, and compliance while ensuring timely completion of documentation.
•    Performance Monitoring & Reporting – Track key performance indicators, inspect work standards, and report progress or issues affecting service delivery.
•    Employee Management & Development – Supervise, induct, manage, and train employees, handling performance management and leave approvals.
•    Incident & Risk Management – Conduct accident investigations, process reports, and manage health & safety best practices.
•    Operational Improvements & Communication – Develop processes, encourage open communication, and contribute ideas for service enhancements.

Does this sound like you?

You’ll be a great fit for this role if you have…
•    Supervisory/management qualifications or training desirable
•    I.O.S.H Managing Safely Qualification or equivalent desirable.
•    Substantial experience working within Collection or similar environment.
•    Experience of IT applications Word, Excel.
•    Strong communication and interpersonal skills.
•    Ability to work on own initiative, prioritising and managing workloads.
•    Clean driving licence.
•    Experience of the commercial and financial expectations, pro-actively managing resources to meet and exceed the requirements.
•    Experience with financial processes such as requesting purchase orders, ensuring invoices are raised and monies received are completed within required timescales for all works, including third party.
 

Discover all you need to keep growing

Here you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

Because this is a place for you 

Our people are integral to everything we do. That’s why our benefits are designed to put you first:

●    Holidays: Up to 25 days plus bank holidays 
●    Pension: Up to 6% contributory pension scheme
●    Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
●    Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
●    Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
●    ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
●    Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
●    Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

A little bit about us

At Serco, we’re a fast-growing company, serving governments around the globe. Our work spans sectors a wide range of sectors including Justice, Immigration, Defence, Leisure, Healthcare, Transport, and Citizen Services. We’re committed to delivering, improving and redesigning public services for the benefit of everyone, guided by our values of Trust, Care, Innovation, and Pride.

Our inclusive recruitment process: We see people first and foremost for their performance and potential. We’re a proud holder of the Gold Inclusive Employer Standard and a Disability Confident Leader, championing fair access to employment and equal opportunities for all. As such we’ll make reasonable adjustments from interview through to employment. 

As part of the Disability Confident Scheme, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

Let’s impact a better future, together. Apply today.

For help with your application, or to discuss your eligibility, please contact 0345 010 4000.