Business Development Director

Business Development Director

Full Time, Permanent

Hybrid – Hook, London, or Solihull (with occasional UK travel)
Competitive salary plus benefits

At Serco, we work in partnership with governments and organisations to transform citizen services, delivering exceptional experiences through innovation and operational excellence. We’re seeking an ambitious and dynamic Business Development Director to drive growth within our Citizen Services division. If you thrive in fast-paced environments, have a sales-driven mindset, and can challenge the status quo to improve customer experience, this role is for you.

Serco is a FTSE 250 global provider of essential public services, operating across defence, transport, justice, immigration, healthcare, and citizen services. We deliver innovative, efficient, and high-quality solutions that improve outcomes for people and communities. With a strong commitment to customer experience, operational excellence, and technology-driven transformation, we partner with governments and organisations to create meaningful impact.

What You’ll Do

• Drive business growth by identifying, developing, and securing new opportunities in BPO, managed services, and customer experience.
• Build and nurture strong relationships with clients, prospects, and key stakeholders, ensuring a customer-first approach.
• Lead and develop winning bid strategies, collaborating with internal teams to craft compelling proposals.
• Use data and insights to challenge traditional ways of working and enhance our service offerings.
• Take ownership of the full sales cycle, from initial engagement to contract negotiation and handover.

What We’re Looking For:

• A proven track record in business development, sales, or bid leadership, ideally within BPO, managed services, or customer experience (contact centres).
• Energy, enthusiasm, and a proactive approach.
• Strong communication skills, and ability to influence at all levels and drive success.
• Strong commercial acumen, with experience in developing tailored solutions and closing high-value deals.
• The ability to challenge and improve processes, ensuring best-in-class customer experience solutions.
• Natural ability to engage and build rapport with clients and colleagues alike.

Why Serco:

In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement, and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

From contact centres and complex case management to the administration of flagship employment and health programmes to the operation of local waste management and leisure services, we are committed to delivering better government services to citizens. We help governments to drive cost-efficiencies and meet rising expectations for improved public services. We do this by streamlining frontline and back-office processes and using digital technology to facilitate self-service and increase convenience. As expert service integrators, we form effective partnerships with small enterprises to manage local delivery.

What we offer:

• Company car / £4200 cash allowance.
• Bonus – 10% on target, 20% max.
• Private medical insurance.
• 25 days annual leave plus bank holidays.
• Annual leave purchase scheme.
• Up to 6% contributory pension scheme
• Flexible working options.
• A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.
• A company passionate about diversity and inclusion.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.