Customer Service Advisor OOHs Team-Lincolnshire County Council

Customer Service Advisor (Out of Hours)
Permanent 
Starting Salary £23,895.00
Type: 25hrs per week
Location: Lincolnshire County Council
 

**Shifts include working overnight (12midnight until 8am), evenings, weekend working including all public holidays. Core hours are Monday to Thursday 17.30-08.00 & Friday to Monday 17.30-08.00**
 

About the Role:

We are currently recruiting Customer Service Advisors for our Out of Hours Service on the Lincolnshire County Council contract; you will be the first point of contact for emergency calls relating to Adult's and Children's Social Care. You will be dealing with calls from professionals (e.g. Police and Health Services), and from Members of the Public. The calls will be of a sensitive nature and you will be required to gather and process information efficiently and accurately.
 

As well as Social Care calls, you will also take calls about District Council Services (e.g. Council Housing Repairs) and other local services including Libraries and Heritage enquiries.
 

If you enjoy working in a fast-paced environment, with plenty of variety with the chance to learn new things, then this is the role for you!
 

About you

To be a successful Out of Hours Customer Service Advisor you will have a passion for delivering excellent customer service and excellent communication skills. Due to the working hours, we require candidates to be flexible and willing to work evenings, weekends and overnight. Good IT skills with a competency in using Microsoft Office and Windows is also essential!

Why Serco

Meaningful and vital work: Working for a council partnership at Serco means that you’ll play a critical role in ensuring that our customers continue to receive the care they need 24/7.

A world of opportunity: It takes a diverse team to support a council and we’re big on internal progression. So, whether you specialise your skills, progress into team management or move into operations, you’ll find all the opportunity you need to evolve your career.

Great people: Councils are busy places and you will find yourself interacting with staff, the wider public, visitors and of course your supportive team. You will be a significant part of the council.

What we offer:

• Starting salary £23,895.64 per annum with opportunities to progress
• Competitive pension scheme; matched up to 6% and Life Insurance
• Agile working opportunities 
• 25 days annual leave in addition to bank holiday, plus the opportunity to buy up to an additional 5 days per annum
• Access to employee support services 
• Inclusion in our Local Government Partnership Engagement activities throughout the year
• Serco discounts which include cinema, Merlin entertainment and online shopping discounts, cycle to work scheme, and discounts on mobile phone plans and leisure centre memberships;

• The chance to make a positive difference to public sector services in a company passionate about diversity and inclusion  

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.