Digital Project Manager

Digital Project Manager
Hybrid – attached to one of our offices (Solihull, Hook or Cardinal Place) with regular UK travel
Full time, Permanent

Salary- Up to £55,000 dependent on experience per annum 

Drive Digital Transformation That Matters – Join Serco as a Digital Project Manager

At Serco, we don’t just deliver public services—we shape the everyday experiences of millions. Behind every seamless digital solution is a team of passionate professionals, and right now, we’re looking for a Digital Project Manager with 3–5 years of experience to help lead the charge.

This is your chance to take the reins on complex, high-impact IT projects that span pre-sales, solution analysis, systems integration, and development. If you're a hands-on, results-driven project manager who thrives on ownership and delivering real-world outcomes, we want to hear from you.

🚀 What You’ll Be Doing:

As a Digital Project Manager, you’ll be at the heart of our digital delivery engine—steering internal teams and third-party suppliers to success. You’ll ensure projects are delivered on time, within budget, and to the highest standards, all while making a tangible difference to the communities we serve.

Your key responsibilities will include:

🔧 IT Delivery & Execution

• Lead end-to-end delivery of IT work-packages aligned with strategic business goals.
• Own quality, budget, and timelines as defined in the Work-package Definition Document (WDD).
• Proactively manage risks, issues, and dependencies using DDAT best practices.

💰 Finance & Commercials

• Take charge of financial planning, forecasting, and budget control.
• Deliver timely financial updates in line with Serco’s governance cycles.

🤝 Supplier & Stakeholder Management

• Drive supplier performance and resolve delivery challenges swiftly.
• Build strong, collaborative relationships with internal stakeholders and the wider DDAT team.

📦 Service Transition & Documentation

• Ensure smooth service transitions with robust documentation and operational readiness.

🧠 Leadership & Communication

• Lead project and Scrum meetings, and contribute to project board sessions.
• Act as the central coordination point across teams and business units.

🌟 What You’ll Bring:

• 3–5 years of proven experience delivering medium-to-large scale IT projects.
• Strong stakeholder engagement skills, especially with senior business users.
• A solid technical foundation—whether in development, systems integration, or technical project management.
• Deep understanding of SDLC, project/change management, and service readiness.
• Budget management and third-party supplier experience.
• APM or PRINCE2 Practitioner certification (or willingness to obtain).
• Eligibility for BPSS clearance (SC clearance may be required for some roles).

💼 Why Join Serco?

Make an Impact: Your work will directly influence how vital public services are delivered across the UK and beyond.

Grow with Us: From leadership coaching to formal study, we offer a wealth of career development opportunities tailored to your ambitions.

Enjoy the Perks:

• 25 days annual leave + bank holidays
• Annual leave purchase scheme
• Up to 6% contributory pension
• Free onsite parking
• Discounts on cinema, shopping, mobile plans, and more
• Health & wellbeing support including EAP, health cash plans, and flu jabs
• A safe, inclusive, and supportive culture

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.  

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.