Head of Outreach

Head of Outreach 
Hybrid- Abbey Wood, Bristol with frequent travel to Serco locations 
Permanent/ Full Time 
Band 2/ Competitive salary plus benefits 
Start date- July 2025 

Serco are recruiting for a Head of Outreach to join our team. Reporting to the Head of Contact Strategy, this role will be responsible for the delivery of our outreach strategy in UK for the Armed Forces Resettlement Service (AFRS).

This role will gather and collate vital insight and intelligence to shape and inform the Annual Outreach Plan whilst, working closely with the Serco Marketing and Recruitment Strategy teams to enable alignment and development of the outreach strategy and plans. You will manage and work with Regional Heads of Outreach to translate the overall Outreach strategy and plans into regional plans using localised data, supporting the creation of tri-Service and single Services’, whilst working closely with the Authority’s Engagement team to ensure the Outreach and Engagement strategies are complementary and avoid duplication of effort. 

This role is key for the delivery of the Contract and reaching the required quality and quantity of Candidates to meet recruitment targets. 

At Serco, we are proud to partner with the UK Ministry of Defence (MOD) in providing critical recruitment services for the UK’s Armed Forces. This new approach will, for the first time, see the Royal Navy, the British Army, and the Royal Air Force have a joint Armed Forces Recruitment Service (AFRS). Delivered through a partnership of the MOD, Serco, and our consortium of partners, this service will provide end-to-end support from candidate attraction to assessment, onboarding, and Phase 1 training. Our team brings together best-in-class integrated technology and specialist partners to offer a holistic recruitment and skills solution for the UK Armed Forces, designed to modernise and improve the overall candidate experience. We are driven by the values of doing the right thing for our people, the MOD, His Majesty’s Government (HMG), broader society, and the candidates we source.

Main responsibilities of the role:

• Responsible for the delivery of the Outreach Strategy and associated Plans.
• Leads the regular reviews of the Outreach Plans, monitoring and taking action to ensure contractual targets are met.
• Support the Command Recruiting Support Plan reviews and input as required.
• Delivering accurate and timely reports in line with the deliverables.
• Support the Head of Contact Strategy in ensuring a robust delivery structure (including through Embedded Service Personnel) is in place with a strong succession plan to maintain operational delivery.
• Assisting continuous improvement initiatives, stakeholder engagement, risk and compliance to support the contract.
• Representing Serco with key customers, partners and stakeholders in contractual meetings and enhancing Serco’s reputation.
• Build on existing relationships to achieve a high level of trust. 
• Ensuring appropriate corporate governance is in place to comply with assurance and other legal requirements and ensure that contract requirements are effectively delivered across the contract.
• Leveraging services from across Defence to drive best practice and innovation across the business.
• Support the Senior Leadership Team in ensuring that all employees and Embedded Service Personnel understand and implement the strategy/plans and are motivated to achieve its objectives.

What you’ll need to do the role:

• Able to achieve BPSS clearance.
• Proven experience of implementing strategies and plans in a complex stakeholder environments and making strategic decisions on direction and operations. 
• Educated to degree level or equivalent experience. 
• Strong influencing skills, both with internal and external stakeholders.
• Excellent communication and written skills at all levels.
• Proven track record of successful management of teams for operational delivery within a Defence environment. 
• Builds effective partnerships with stakeholders and delivering growth.
• Fully conversant with Serco governance policies and procedures.
• Builds and maintains strong relationships with internal and external stakeholders.
• Excellent commercial awareness and negotiation skills with a drive for outstanding customer service and high-performance culture.
• Proven track record of successful delivery in complex and volatile environments.
• Leading, engaging, developing and motivating teams, communicating direction, developing best talent and capabilities.

What we offer:

• Company car or car allowance 
• Company bonus
• Private Medical cover
• Up to 6% contributory pension.
• 25 days annual leave plus bank holidays.
• Annual leave purchase scheme.
• Access to the Serco benefits portal offering discounts across major high street brands in Retail, Leisure & Hospitality.
• Health and wellbeing support for you and your family, including an Employee Assistance Programme, Health Cash Plans, free flu jabs, and more.
• Comprehensive career development opportunities, including role-specific training, leadership coaching, and formal study to support your growth with Serco.
• A safe, inclusive, and supportive culture.
• A company passionate about diversity and inclusion.

To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We’re also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Silver Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 

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