Senior Specialist Provision Coordinator

Hybrid Working – weekly travel to delivery sites across West Midlands and Occasionally Wales
Up to £33,000 per annum
Full-time, Permanent

Ready to make an impact?

As a Senior Specialist Provision Coordinator in our Employment, Skills and Enterprise team, you’ll champion innovative support for participants on the Restart Scheme, ensuring high-quality specialist provision is onboarded, promoted and continuously improved.

Your work will directly help people overcome barriers and move into sustainable employment.

You’ll be entrusted to:

• Lead the implementation of new specialist initiatives, keeping projects on track and stakeholders informed.
• Build and nurture relationships with specialist providers, self-delivery teams and supply-chain partners.
• Analyse performance data, reporting monthly to Operations Managers and recommending improvements.
• Promote provision internally by creating engaging marketing materials and leading staff inductions.
• Chair single point of contact (SPOC) meetings to maximise provision use and streamline processes.
• Act as deputy for the Specialist Provision Manager and provide cover across the wider co-ordinator team.

Does this sound like you?

You’ll be a great fit for this role if you have…

• Proven experience in a senior administrative or co-ordination role, ideally within employability or third-party supplier environments.
• Confidence using Microsoft Word, Outlook, Excel, PowerPoint and Forms to manage data and produce clear reports.
• Excellent interpersonal skills and the ability to collaborate across multi-disciplinary teams and external partners.
• Strong organisation and time-management skills, able to balance multiple priorities without compromising quality.
• A commitment to integrity, inclusive practice and safeguarding participants’ wellbeing
• Previous Line Manager experience is desirable

Discover all you need to keep growing

Here you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

Because this is a place for you

Our people are integral to everything we do. That’s why our benefits are designed to put you first:

• Holidays: Up to 25 days plus bank holidays
• Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

A little bit about us

At Serco, we’re a fast-growing company, serving governments around the globe. Our work spans sectors a wide range of sectors including Justice, Immigration, Defence, Leisure, Healthcare, Transport, and Citizen Services. We’re committed to delivering, improving and redesigning public services for the benefit of everyone, guided by our values of Trust, Care, Innovation, and Pride.

Our inclusive recruitment process: We see people first and foremost for their performance and potential. We’re a proud holder of the Gold Inclusive Employer Standard and a Disability Confident Leader, championing fair access to employment and equal opportunities for all. As such we’ll make reasonable adjustments from interview through to employment.

As part of the Disability Confident Scheme, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

Let’s impact a better future, together. Apply today.

For help with your application, or to discuss your eligibility, please contact 0345 010 4000