Senior Analyst

Serco - AASC

Permanent, Full Time

Home Based with travel across various sites

Up to £48000 per annum + Car + Excellent corporate Benefits Package

Here at Serco, within our Asylum Accommodation and Support Services Contract (AASC) we focus on assisting individuals through the asylum system, ensuring that vulnerable asylum seekers have access to the support they need along with a high standard of accommodation. 

The Analytics and Performance team is a growing function within the AASC contract, creating an exciting opportunity for a Senior Analyst to join us. The department is responsible for producing accurate, current, and insightful Management information to provide all contractual, external and internal functional, performance and insight reporting.  In addition to reporting, the team plays a key role in optimising service performance, driving user adoption, and supporting effective business change. Ultimately, we aim to foster a data-driven culture across the organisation.

You will work with Serco Group Information Technology (IT) and Management Information (MI) teams to understand business processes and requirements, identify constraints and opportunities, and recommend optimal solutions. This will include data design, data analysis, data reporting platforms, analytics platforms, knowledge management and reporting support services.

You will be expected to effectively communicate and present clear information to both internal and external stakeholders, across a multi-site environment, using your strong interpersonal skills and the ability to influence, persuade and communicate at all levels.

A team of Analysts will report into you therefore relevant management experience is required as well as your demonstrable experience of building strong relationships alongside your analytical experience. You will successfully deliver accountabilities such as:

• Translate business requirements into data analytics designs, including data exploration, data analysis, presentation queries, report/dashboard, and analysis models.
• Advise on reporting and analytics tools selection for individual requirements including consultation with business teams on how to build reports and analytics to understand the what, why and what-if scenarios.
• Create easy to understand, interactive and intuitive dashboards and business reports
• Develop rapid prototypes and analytical models from various data sets to explore new business insights, using iterative development with close engagement with business stakeholders.
• Demonstrate tools and data analytics subject matter expertise to provide coaching and guidance to drive self-service capability development within the department and wider business - Developing guides, training videos, briefings, and presentations.
• Using a Continuous Improvement and change centric approach to identify, recommend, and implement positive change.
• Contribute to the Power BI platform strategy and functional roadmaps to ensure the analytics and performance service remains technically appropriate to meet business requirements.
• Maintain professional and technical knowledge by constantly scanning/reviewing the market, attending educational workshops; reviewing professional publications; establishing personal networks.

What you’ll need to do the role

Collaborative cross team working is a big part of this functioning role, so you must have demonstrable experience of working with cross-functional teams and various stakeholders, including analytics, design/user experience, and user enablement.

Naturally, you’ll need to be an excellent stakeholder manager along with the drive and capability to work in a fast-paced agile environment - continuously review the business needs, refine priorities, outline milestones and deliverables and identify opportunities and risks.

Your analytical experience must include Power BI and Excel experience as a minimum but the more analytical and change management experience you can bring is a clear advantage (ie working knowledge of LEAN Six Sigma).

Travel will be required for this role across sites and full flexibility is required as this may be at short notice.

Why Serco

A place you can make an impact - The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives.

A place you can count on - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.

A place for you - We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.

What we offer

• Pension – matched up to 6%
• Employee Assistance Programme
• Chance to contribute to innovation in the immigration services sector
• A company passionate about diversity and inclusion
• Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality
• ShareSave - where employees can own a part of the company and invest in their futureA safe and supportive culture

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.