Regional Manager - Leisure

Hybrid working with weekly national travel across the UK and overnight stays required
Competitive + Excellent Benefits
Full-time, Permanent

Ready to make an impact?

As a Regional Manager in our Leisure team, you’ll lead a portfolio of leisure contracts across the UK, combining your operational expertise and commercial know-how to deliver outstanding performance and community value. You’ll work strategically and hands-on, driving commercial growth while championing customer excellence and team development.

You’ll be entrusted to:

• Lead, coach and develop Contract Managers across multiple leisure sites, ensuring alignment with Serco’s strategy and values
• Drive commercial performance, oversee P&L accounts, and identify opportunities for revenue growth and operational efficiency
• Develop and deliver strategic and annual plans that meet contractual requirements and achieve financial targets
• Support the rollout of our customer experience strategy, embedding a consistent and service-focused culture
• Build strong partnerships with clients, stakeholders and community groups to enhance services and ensure long-term success
• Implement robust performance monitoring through KPIs and data-driven decision-making
• Champion health, safety and environmental excellence across all sites and teams

Does this sound like you?

You’ll be a great fit for this role if you have…

• Substantial leadership experience in the leisure sector – ideally as a Regional Manager, Regional Director, Area Manager or Operations Director
• A strong background in commercial management, including delivering commercial growth and managing P&L performance
• Proven Operational experience across multi-site leisure contracts, with a deep understanding of customer service delivery
• A strategic mindset with the ability to drive innovation, improve processes and lead change initiatives
• Excellent communication, relationship-building and influencing skills
• Flexibility to travel frequently across the UK and stay overnight when required
• A valid UK driving licence

Discover all you need to keep growing

Here you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

Because this is a place for you 

Our people are integral to everything we do. That’s why our benefits are designed to put you first:

• Holidays: Up to 25 days plus bank holidays
• Pension: Up to 6% contributory pension scheme
• Bonus: A performance-based bonus scheme
• Company car: A company car or cash alternative
• Private medical insurance
• Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
• Leisure benefits: Employee Benefits 

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A little bit about us

At Serco, we’re a fast-growing company, serving governments around the globe. Our work spans sectors a wide range of sectors including Justice, Immigration, Defence, Leisure, Healthcare, Transport, and Citizen Services. We’re committed to delivering, improving and redesigning public services for the benefit of everyone, guided by our values of Trust, Care, Innovation, and Pride.


Our inclusive recruitment process: We see people first and foremost for their performance and potential. We’re a proud holder of the Gold Inclusive Employer Standard and a Disability Confident Leader, championing fair access to employment and equal opportunities for all. As such we’ll make reasonable adjustments from interview through to employment.

As part of the Disability Confident Scheme, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.


Let’s impact a better future, together. Apply today.

For help with your application, or to discuss your eligibility, please contact 0345 010 4000.

Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.

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