Analyst-AASC

Home Based
Salary £27,000 - £36,000

Step into a role that’s more than just numbers. At Serco, we’re building a cutting-edge Analytics and Performance team at the heart of the AASC contract, a vital function that turns raw data into strategic insights, driving improvements that make a real difference across our operations.

This is your chance to join a fast-evolving environment where your work won’t just be seen, it’ll shape how we operate, optimise services, and deliver outstanding performance for our customers and stakeholders.

This is a home-based role, with infrequent travel required to our delivery centres in Warrington and the West Midlands.

As an Analyst, you’ll collaborate with senior analysts and the Head of Analytics & Performance to deliver fast, reliable, and actionable information. You’ll help craft dynamic dashboards, generate critical performance insights, and play a key role in the creation of a truly data-driven culture.

We’re looking for someone with hands-on experience using analytical tools such as Power BI, BBA or Power Query, alongside a general background in analysis. Ideally, you’ll already be working in an analyst role and looking to develop your skills in a more strategic and high-impact setting.

Your day-to-day will include:

• Producing clear and timely performance reports for internal and external stakeholders
• Developing intuitive, interactive dashboards and visual reports
• Using your expertise in Power BI and Excel to bring complex data to life
• Supporting the evolution of our data platforms through testing and collaboration
• Playing a hands-on role in knowledge sharing, training, and stakeholder engagement

You’ll bring:

• Strong experience with Excel, Power BI or Power Query
• A confident understanding of analytics tools and data presentation
• A collaborative mindset and the curiosity to drive continuous improvement
• A passion for solving problems and influencing smarter decisions

Experience with SQL, Minitab, or LEAN 6Sigma methodologies is a bonus, but not essential. Occasional travel to Warrington and the West Midlands may be required. Please note: candidates must have lived in the UK for at least five years to meet security clearance requirements.

Ready to put your analytical talent to work where it really matters? Be part of something that goes beyond reporting—help us transform how we think, act, and deliver.

Why Serco

A place you can make an impact - The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives.

A place you can count on - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.

A place for you - We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.

What we offer

• Salary  £27,000 - £36,000
• Pension Up to 6%
• Employee Assistance Programme
• Chance to contribute to innovation in the public services
• A company passionate about diversity and inclusion
• A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality
• A safe and supportive culture
• A company passionate about diversity and inclusion

Choose Serco for the opportunity to work with a company that prioritizes the betterment of people's lives and the provision of quality accommodation for those in need.

#aasccareers

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.