Engineering and QA Support Manager-Rotary

Engineering and Quality Assurance Support Manager 
RNAS Culdrose, Helston Cornwall
Permanent, Monday- Friday
Competitive salary plus benefits 

Serco have an exciting opportunity for an Engineering and Quality Assurance Support Manager to join the team at RNAS Culdrose based in Helston.

Reporting to the Contract Manager/Contract Director you will advise and guide the RN Portfolio Contract Leadership team and work closely and collaborate with external compliance roles on all Quality Assurance matters. This role will lead a team across the RN Portfolio for Serco RN Support contracts with a significant focus on personnel and operational capability, ensuring excellent service to the customer, strong financial returns, service improvements and business growth.   

Main Accountabilities: 

• Be a focal point for Quality Assurance for logistics, airfield services and engineering systems.
• Lead on the Quality Management System, the Quality Assurance plan and ensure continuous improvement.
• Responsible for delivery of the RN Portfolio 1st line audit programme, and monitoring of progress of closing actions.
• Ensure 1st line compliance including MRP 145 Regulations and ISO Standard 9001:2018, across all areas of RN Support is completed, 
• Prepare and support external audits, including MAA, ISO, and Authority compliance. 
• Support a safety culture, ensuring adherence to internal and external safety standards.
• Develop and mentor colleagues on all quality and assurance matters.
• Provide updates and reports to the RN Portfolio Leadership, Teams and the RN and Leonardo on all assurance matters, including compiling periodic reports and trends and analysis.
• Support RN Portfolio with Aviation Quality and Occurrence Reporting including recording on ASSURE.
• Engage with RN and Leonardo Leads on external assurance agencies on 1st line quality assurance matters.
• Participate in Quality activities, meetings and working groups. 
• Establishing a quality feedback reporting system to the Serco E & AM – RN Support management team, ensuring that any observed non-compliances or poor standards are actioned and managed. 
• Requesting or implementing remedial and preventive actions for findings discovered during quality audits. Ensuring that timely corrective actions have been undertaken to meet the Part 145 requirements.
• Act as the nominated Voluntary Occurrence Report (VOR) Co-ordinator with the customer lead and reporting a feedback loop to establish a just culture through the Serco ASSURE process.
• In conjunction with all Aircraft Engineering Managers review and lead, investigations as required into any Aircraft Maintenance Errors (ASIMS) reported.
• Ensuring best practice and assurance of regulatory compliance by the utilisation of DASOR and ASSURE and any other reporting medium. Capturing and communicating findings and actions from engineering, safety and near miss events.  
• Identifying any adverse trends to the root cause analysis or regulatory requirements in the RA’s and ensuring prompt follow up actions are undertaken for any findings identified.
• The establishment and operation of an organizational structure, in terms of personnel, procedures and geographical layout that provides a sound framework for safe efficient and effective engineering activity.
• To ensure all Serco personnel are in receipt of the correct engineering authorisations and hold up to date competency checks in accordance with the RA.
• To support the development and assessment of the apprentices on contract to meet the NVQ Level 3 requirements.
• Identifies and implements strategic service improvements across the Contract.
• Identifies organic business growth and works closely with the Contract Lead to identify and deliver new growth on the Contract.
• Provides inspirational leadership, to ensure:
• Our employees understand and adopt our business strategy and plans so that they are successfully delivered.
• Employees are given support to grow and develop to their potential and are managed in a way that maximises their engagement.
• Employees behave in accordance our Values and deliver the very best service possible to our customers.

What you’ll need to do the role:

• Able to achieve SC clearance. 
• Flexible to travel to other aviation contracts/sites when required 
• Lead Auditor Experience and Qualifications preferably within an Aviation environment.
• Experience in aviation, especially compliance with MRP 145 regulations.
• Hold or can hold Level H Engineering Authorisations IAW RA4800, with the ability to hold Level J by exception.
• A deep understanding of ISO 9001:2015 across all RN Portfolio areas. 
• Hold (or in the process of attaining) an appropriate level of professional registration with IENG or CENG (or IMECH equivalent).
• Experience in conducting audits and investigations.
• Experienced Aircraft Engineer with a minimum of 10-years’ experience in either a Civil or Military aviation environment.
• Demonstrate detailed understanding of the regulated air environment.
• Strong networking and influencing skills, both with internal and external stakeholders.
• Analytical skills with the ability to assimilate information quickly, communicate key messages simply and effectively to the business to assist decision-making.
• Excellent communication skills with the confidence and ability to deliver formal reports and presentations to both internal and external stakeholders.
• Technically competent.
• Hold a full driving licence.
• Be competent in using IT applications.

What we offer:

• Salary: Competitive salaries with annual reviews 
• Pension: Up to 6% contributory pension scheme
• Holidays: 29 days' annual leave plus bank holidays
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We’re also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 

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