Operations Controller

Operations Controller
Faslane, G84 8HL
Permanent, Monday – Friday, 37.5 hours 

Competitive salary plus benefits 

Serco Maritime an exciting opportunity for an Operations Controller to join the team in Faslane, Scotland. 

As the Operations Controller (Clyde), your role will be to ensure that vessels are fully capable to deliver the required operational output. This is accomplished through direct communication with customers, port operations/local management teams, vessel masters and port/Authority representatives. Other tools to achieve this outcome will be the intelligent control of vessel movements, optimising usage and operational spend. You will report to the Operations Co-Ordinator and work alongside the Operations Team headed up by the Operations Manager.

Although based at Faslane, there will be possible occasions where you will travel to Great Harbour (PA15 2AR) to support the team. 

Main Accountabilities:

• Obtain authority tasking requirements - highlighting any conflicts to ensure a satisfactory outcome for Serco/the Authority.
• Tasking instructions are correctly communicated to each vessel Master ensuring correct assets are in place to achieve allocated tasking.
• Appropriate task administration is completed correctly with task delivery monitored throughout.
• Essential changes to tasking requirements are managed correctly and tasked to the respective crews and vessels after liaising with the authority/customer. 
• Vessel availability will be maximised in conjunction with the technical team and the Authority
• Liaise with the Authority regarding non-contractual vessel movements
• Bunker replenishment is to be optimised in volume, timing and location
• Support vessel operational performance by maximising availability and minimising costs
• Correctly maintain vessel manning/tasking and timing in FLEET on a daily basis
• Complete reports/administration (i.e. Return to Work interviews) as required by operations/contract management team and the Authority
• Ensure a thorough working knowledge of the vessels & port conditions through vessel and port visits
• Support the Master/crew in completing/submitting necessary company administration (i.e. TNA’s, travel requests, AL requests, TOIL, etc..) and ensuring it is recorded and actioned correctly.
• Submit operations specific requisitions via Stores Supervisor/Purchasing Co-ordinator to ensure timely delivery
• Conduct initial incident reporting/investigations as required/instructed
• Support contracted oil spill response requirements
• Support delivery/recording and reporting of company/MCA essential training  
• Out of hours Duty Operations Controller as part of roster - initial point of contact for crisis management response and escalation
• Attend customer meetings/events when necessary to improve customer service delivery
• Any other tasks as instructed and within capability

What you’ll need to do the role:

• Methodical approach and analytical skills
• Experience of service delivery, including the administration aspect of delivery.
• Experience of communicating and influencing 
• IT literate (MS Office applications - Word, Excel & PowerPoint)
• Able to obtain a Security Clearance (This is a key essential factor for the role)
• Additional Features of the role: 
• Familiarisation and knowledge of company IT applications:
• Familiarisation and knowledge of company/industry specific systems:
• These will be learned through ‘On Job Training’ during the probation period and onwards

What we offer

• Salary: Competitive salaries with annual reviews
• Pension: Up to 6% contributory pension scheme
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We’re also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 

#defencejobs