Business Support Administrator

Derby 
Up to £24,000 per annum
Full-time, Permanent – 37.5 hours per week.

Ready to make an impact?

Here at Serco, we are looking for a Business Support Administrator to join us at Serco Rail Technical Services (SRTS), based in Derby. You’ll provide effective administrative support to the whole SRTS business. 

As Business Support Administrator you’ll provide essential administrative and operational support across all teams within the business. This role underpins the smooth delivery of engineering, consultancy, and training services by managing processes, coordinating communications, and supporting compliance, finance, and resource planning activities. 
You’ll ensure back-office efficiency that enables frontline teams to focus on delivery and safety-critical operations. You’ll play a key part in maintaining business continuity, supporting decision-making, and contributing to organisational goals.

A requirement of this role will be to undertake a recognised Apprenticeship, this will be provided by Serco and expected to be completed during working hours. 

There is the opportunity with this role, should the successful candidate wish, to take on and contribute to marketing activities for the business. This will be discussed at interview stage.  

You’ll be entrusted to:
•    Manage office systems, processes, and documents to support daily operations.
•    Act as a point of contact for internal and external stakeholders, including colleagues, customers, visitors, suppliers and students, handling queries professionally and efficiently.
•    Deliver high levels of customer service at all times, greet visitors and manage day to day emails and telephone enquiries. 
•    Maintain accurate records, databases, and filing systems, both physical and digital.
•    Organise meetings, appointments, and events, where required. 
•    Prepare reports, presentations, and other documentation as required by the senior management team. 
•    Monitor and order office supplies, equipment and work wear/PPE to ensure smooth operations.
•    Assist with invoicing, budget tracking, and basic bookkeeping tasks.
•    Ensure compliance with company policies, GDPR, and health and safety regulations.

Does this sound like you?

You’ll be a great fit for this role if you have…
•    5 GCSE (A-C or 4 or above)
•    Good IT skills with particular emphasis on Microsoft Suite (Word, Excel, Outlook, PowerPoint)
•    Strong communication skills, both written and verbal
•    Excellent interpersonal skills, with the ability to work across a number of work streams
•    Confident to communicate through a variety of media with internal and external stakeholders
•    High attention to detail
•    Strong organisational skills
•    Experience in an administrative or business support role would be advantageous 
•    Experience or knowledge of marketing activities is desirable, but is not essential for this role

Discover all you need to keep growing

Here you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

Because this is a place for you 

We are looking for someone with excellent organisational skills, exceptional attention to detail, experience in providing excellent telephone-based customer service and will be able to input data at speed and with a high degree of accuracy. 

Onsite learning is paid and completely transferable 

Our people are integral to everything we do. That’s why our benefits are designed to put you first:

•    Holidays: Up to 25 days plus bank holidays 
•    Pension: Up to 6% contributory pension scheme
•    Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
•    Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
•    Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
•    ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
•    Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
•    Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.