Administration Team Leader

Administration Team Leader

Salary: £30,000 - £35,000

Location: Bristol/ Hybrid 

Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).

Our extensive experience supporting complex case management services across the globe and experience of working with the DWP, enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture. 

As a WCA Case Administrator Team Leader, you will be responsible for leading a team of Case Administrators providing support to both the team and to the Customer as required. The Case Administrator Team Leader will oversee and determine work requirements to ensure TPL’s/KPI’s are successfully achieved and that the team meets all targets. 

Key accountabilities

• Responsibility for performance management, absence management, career development, employee engagement and all disciplinary and/or grievance matters arising in the team. 
• Effective management and deployment of employees to ensure that deadlines and targets are met within agreed timescales.
• Ensuring that medical, administrative, accommodation and IT resource utilisation is maximised. 
• Producing and making active use of statistical data and work management reports to effectively manage workloads.
• Provide performance reports/ data as and when required.
• Building and maintain positive customer relationships. 
• Manage multiple teams with a variety of job content and performance targets. 

Essential skills

• Demonstrable experience in managing Administrative teams to deliver to targets
• Ability to develop good relationships with customers and colleagues. Able to challenge and influence to achieve business objectives. 
• Ability to work under pressure and demonstrate excellent organisation skills,the ability to prioritise workload both individually and for the team. 
• Problem solving skills, analytical, logical thinker. 
• Ability to manage change positively, effectively, and efficiently to achieve best outcomes.
• Positive attitude, personal drive to achieve and exceed targets and support others in achieving targets. 
• Ability to work unsupervised and use initiative. Adapts to changing circumstances and latest information that affects goals and plans.
• Innovative thinking and ability to inspire team members. Adapts to ways of working within a new (customer) environment; experiments with new ways of doing things; takes a positive approach to dealing with change. 
• Flexible and adaptable attitude: willing to undertake other ad hoc duties as required e.g., supporting other teams / cover team leader duties etc 

What we offer

• Up to 6% contributory pension scheme
• Life insurance
• 25 days annual leave plus bank holidays. Options for annual leave purchase
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health cash plans, Bupa anytime helpline, free flu vaccines, eye tests and more.
• A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
• Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
• Interesting and enjoyable work.
• Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

Why Serco

Serco can of course offer very competitive salaries and benefits; however we feel our employees deserve more than just compensation. Our commitment to you is:

• A place you can make a difference: Positively impact millions of lives, through working empathetically with claimants and delivering work you can be proud of.
• A place you can count on: Industry-leading training from Day 1, ‘internal-only’ career advancement opportunities, one-to-one support, and continued mentorship to help you keep hitting your goals.
• A place for you: Here you’ll be part of a community, with a wide range of employee networks, flexible benefits and the opportunity to have your say. We invite and listen to all our employees’ feedback, so we can continue to provide a supportive and welcoming place to work for everyone. We partner with leading organisations who provide resources and expertise so we can continuously improve and evolve our approach to colleagues’ inclusion and experience.

By joining Serco, you will have unlimited access to our Global Employee Networks – Serco Inspire (Gender), Serco Embrace (Multicultural), Serco Unlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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