Head of Field Operations

Head of Field Operations – Electronic Monitoring

Warrington – Hybrid working available.

Permanent, Full time

Up to £80,000 per annum plus benefits

Serco has been awarded a major contract by the Ministry of Justice (MoJ) to deliver Electronic Monitoring Services across England, Scotland, and Wales. The contract is valued at £187 million over six years.

This initiative supports offender monitoring and aims to enhance public safety by integrating a data-driven, technology-led approach. The services include managing the installation, removal, and monitoring of electronic devices.

We are looking for a Head of Field Operations to join our Electronic Monitoring team. Reporting into the Contract Director, you will be responsible for overseeing and managing the implementation, execution, and maintenance of electronic monitoring operations on behalf of the Ministry of Justice through the Field Operations.

As Head of Field Operations, you will collaborate and manage the performance of various stakeholders, to ensure effective monitoring, compliance, and reporting related to electronic monitoring activities.

You’ll be responsible for delivering to group and divisional standards, whilst driving an operational culture of performance improvement along with employee engagement.

Your main responsibilities:

• Ensure that operational services are implemented, delivered, and transformed as per the overall solution.
• Manage key service providers, monitoring contract performance and ensuring that all parties meet their obligations in terms of service quality, reporting and compliance with any requirements.
• Lead, develop and implement strategies for the effective deployment of new Electronic Monitoring solutions.
• Implement processes to ensure all operational resources comply with quality control measures to enable accurate and reliable monitoring data and compliance information.
• Prepare regular reports and documentation on programme and operational outcomes, trends, and challenges for internal and external stakeholders.
• Identify potential risks associated with Electronic Monitoring and develop mitigation strategies to minimise disruptions and vulnerabilities both in the field and the overarching service.
• Manage talent and succession planning, providing coaching, guidance, development, training, and performance evaluations to team members.
• Identify opportunities for program enhancement and recommend improvements to ensure program effectiveness and efficiency.

What you’ll need to do the role:

• You will have experience as a Head of Field Operations, Assistant Director, or similar, in a criminal justice or public safety sector.
• Proven experience of managing large multi-disciplinary teams at a Senior Management level.
• Experience of contributing to the processes of strategic and business planning at a high level.
• Knowledge of modern business practices, issues, and trends, together with knowledge of legislative provisions and standards applicable to a commercial environment.
• IT literate with demonstrable ability to innovate and identify and deliver operational improvement through IT solutions and/or business process.
• Strong interpersonal and communication skills, with an ability to liaise and negotiate at all levels.
• Educated to degree level or equivalent (CMI qualification advantageous).
• Ability to travel (a valid UK driver’s licence is essential)

The role may require regular office hours, but flexibility in schedule might be necessary due to the nature of the position, which could involve responding to urgent situations.

Serco Justice and Immigration contracts are exempt from the Rehabilitation of Offenders Act 1974 and all offers of employment are subject to security clearance checks and approval by the Home Office.

What we offer

• Up to 6% contributory pension scheme
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme and more
• Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts
• Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities 
• Up to 25 days annual leave plus bank holidays
• Company car or car allowance
• Company bonus
• Private medical insurance

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.