Duty Manager

Location: Stoke Mandeville Stadium, Buckinghamshire, HP21 9PP

Job type: Permanent

Working Hours: 39 per week, between Monday to Sunday (One weekend in 3), covering earlies (from 6am) and lates (10.30pm)

Salary: £25,000 per annum + Excellent Benefits

Here at Stoke Mandeville Leisure our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To be the destination of choice for being part of an active community, whilst helping you to make MORE of every day’. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Duty Manager to join the centre.

Stoke Mandeville Stadium is the National Centre for Disability Sport and boasts the highest grade of facilities for our leading sportsmen and women. 

As the Duty Manager, the purpose of your role will be to manage the day to day running of the facility ensuring all activities are delivered to a high standard with safety the first priority. You will support the management team in building and maintaining positive relationships with onsite partners, customers, hotel guests and neighbours.

You will also be involved in a high level of customer interaction as well as the deployment and supervision of the operational team to make sure our customers receive a positive memorable experience.

We share your passion for leisure and we will offer a safe, fun and professional working environment with excellent development opportunities.  You will also receive free gym membership and various discounts.

About you

The successful candidate will be a passionate and enthusiastic individual who like the members of staff at Stoke Mandeville, pride and strive to give the best service possible for those who visit the centre and go the extra mile for customers when needed.

To be considered for this role we are looking to hear from candidates who have prior experience and confidence in leading a team by example and working face to face with customers, preferably in the Leisure industry.

It is desirable that you hold a National Pool Lifeguard certificate (NPLQ), Pool plant operators’ certificate (where appropriate) and first aid at work certificate, however these are not essential as full training will be provided.

If you feel like you meet the above criteria and want to cut your teeth in a challenging and varied role, please apply today.

Why Serco

A place you can make an impact: Working within Leisure at Serco means that you’ll play a critical role in ensuring that the communities we serve receive exceptional service and you’ll help to provide our local communities with a safe and fun environment to stay healthy and connected to others. 

A world of opportunity: It takes a diverse team to support our Leisure business and we’re big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you’ll find all the opportunity you need to evolve your career. 

A place for you: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work.

What we offer  

• Free membership at the Centre plus heavily discounted use of classes and facilities
• Free safeguarding training and DBS check 
• Excellent Development and Training Opportunities  
• 6% employer matched pension contribution
• 21 days annual leave + Public Holidays
• Life assurance up to 2x base salary
• For all Leisure benefits please see Employee Benefits (moreleisure.com)

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Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.

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