Soft Services Specialist (Saudi National)

Soft Services Specialist (Saudi National)
Make a difference every day 

We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by "Bringing National Visions to Life".  
 
Your Opportunity  

We are looking for a Saudi National Soft Services Specialist in Riyadh, Saudi Arabia who will ensure that cleaning and waste management services for the Client’s contract are managed and maintained to a standard which ensures the achievement of the contractual service level agreement (SLA) and that any applicable key performance indicator (KPI) meets or exceeds acceptable standards. Manage all resources cost effectively and within budgets. Ensure a safe and secure environment for all end-users/stakeholders, throughout Client’s sites spread over Riyadh and Missions (countries).  

The ideal candidate should have strong organisational skills, detail oriented, and the ability to handle multiple priorities; Excellent interpersonal and communication skills; Mature, detail-minded, flexible, pro-active, self-motivated and responsible; Proactive and multi-tasked and able to work under pressure to meet deadlines; A team player and work closely with the team members.

The hiring for this role is subject to contract award.

Key Accountabilities

• Provide local (Riyadh) and remote management and supervision to Assistant Cleaning Managers, Cleaning Supervisors and Cleaners to ensure they provide the services required by the contract.
• Plan and facilitate recruitment, inductions, training, support and guidance to staff;
• Meet KPI targets set for cleaning activities in accordance with the Contract Agreement.
• Maintain records for audit purposes in relation to service provision and control of contractors.
• Production of procedures, work instructions and any related forms for the service provisions.
• Management and supervision of different disciplines of staff (Assistant Cleaning Managers, Cleaning Supervisors and Cleaners) to ensure they provide the services required by the contract.
• Manage Service Level Agreements (SLAs) and KPIs of outsourced contractor[s] and track performance levels of the contractor[s] by routinely assessing the performance;
• Management of the Asset Register for the departmental equipment.
• Planning and Allocation, coordinate, manage and deliver cleaning services within the premises of the contract.
• Develop technical tender specifications for services which are to be outsourced and work closely with procurement to evaluate the tenders and mobilisation of the contracts;
• Ensure that there are an adequate number of cleaning supplies and consumable items are available at all times. Manage cleaning supplies with the objective of maintaining costs within budget.
• Manage and oversee the delivery of the Waste Management Service.
• Plan training programme for the cleaning staff and co-ordinate with training department for the delivery of the same.
• Carry out internal monitoring of cleaning activities to pre-empt any issues prior to client monitoring/inspections.
• Control and monitor the performance of sub-contractors.
• Co-ordinate with other departments regarding day-to-day operational issues to ensure that cleaning standards are achieved.
• Attend meetings and produce effective records.
• Ensuring all found items are stored and recorded in the lost and found register
• Carry out other duties as directed by the line manager or member of the senior management team.

Specific Requirements

• Bachelor's degree with a minimum of 5 years of experience (in a multifunctional service environment) supervising cleaning and pest control services.
• Experience must include hotel cleaning operations.
• Certified to BICS LTP (minimum)
• Experience in managing a number of teams within different disciplines which includes performance reviews, leave, absence, overtime, uniforms, inductions etc.
• Experience in managing planned and unplanned cleaning activities to meet the cleaning work schedule.
• Experience in managing sub-contractors.
• Good understanding of management processes in relation to audits, procedures and instructions and management of assets;
• Good understanding and experience of cleaning materials purchasing;
• Proficient in MS Office
• Fluency in spoken and written English. Arabic would be advantageous
• Thorough understanding of all aspects of safety issues

What’s in it for you? 

At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes: 

• Competitive monthly pay and allowances that are commensurate with the role and industry standards 

• Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing 
• We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards 
• We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones 
• We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture 
• We care deeply about our colleagues' wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health. 

• As a global organization, we offer a vast array of career paths for our employees to choose from. The scale and breadth of our organization provides our colleagues with opportunities for growth and variety in their career path, both regionally and globally. 

Join Us 

At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day. 

Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information.