Programme Director

Programme Director

Make a difference every day

We are a multinational organization with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by "Bringing National Visions to Life".  

Your Opportunity

We are looking for a Programme/ Project Director who will be responsible for the delivery of a high-profile programme. It will include the management of Serco’s team who will be responsible for but not limited to procurement and management of outsourced consultants as well as Operations & Maintenance contractors from a technical, facilities management, asset management, project management, commercial management, risk management and HSQE perspective with focus on knowledge transfer.

Your key purpose will be the development, planning and implementation of project strategies across a multi-tiered programme as well as the management of a large multi-functional team (118 professionals) which will require an in-depth understanding of operational delivery as well as vision to convert a concept of operations to a tangible outcome.

The ideal candidate should possess excellent oral and written communication skills, be extremely detail oriented and have practical and previous work experience in KSA and working with Public Sectors.

The build it new/ spending era has been and gone. Serco helps businesses and governments maximize ROI and extend the life of their assets. We manage their assets and people and use our data and insights to improve the experience of anyone who interacts with their products or services. We drive operational and cost efficiency on key services through process improvement, innovation and transforming citizen experience providing our Client with Consulting Services to Support Assets and Facilities – Facilities Department.

This role will be based in Riyadh.

Key accountabilities

• Delivering of large- scale projects by managing the project teams, assessing engagement risks, driving conclusions, and reviewing / challenging the output produced by the team
• Designing, developing, and implementing strategic and operational initiatives for our clients
• Working with the client and the delivery team across a range of disciplines to deliver high quality outputs against the contractual requirements.
• Create innovative solutions, adapting methods and practices to consistently drive high-quality outcomes for our successful delivery.
• Help structure and manage complex work streams and/or entire engagements
• Developing a programme or project management framework to guide and integrate the workstreams as part of a holistic Facilities & Asset Management Plans
• Preparing programme briefs, project management plans and project initiation documents or equivalent and business case among other documents to be delivered to the client
• Securing resources and expertise from the client organisation as required
• Co-ordinating and directing end user input as well as value management strategy
• Determining and managing risks to the programme as well as the budget, including risk allowance
• Defining criteria for control and management of the programme or project as well as for the outsourced consultants and O&M Contractors in which Serco will act as a managing agent on behalf of the Client.
• Establishing a mechanism to ensure regular dialogue with the client and the delivery team to promote problem solving, teamwork and risk
• Independently makes decisions that have a major impact on key results, contributing to the advancement of Serco business.
• Develops and manages relationships across a broad sphere of influence. Interacts with senior leaders on a regular basis to understand needs, address issues, and manage expectations.
• Assists in the creation of, and continually reviews, the status of key business strategy roadmaps
• Establish and track Key Performance Indicators [KPIs]. Proactively identifies avenues for continuous improvement for services across the company, including new approaches and processes that would contribute to both improvements within department and to business growth/efficiency in the wider organization.
• Maintain an in-depth working knowledge of business and technology; remains current with emerging industry trends and envisions new capabilities to meet business needs.
• Other duties as needed or required.

Specific requirements

The candidate will have:

• Bachelor’s Degree in relevant field is mandatory
• A PMP certificate is mandatory
• 20 years minimum experience of diverse and progressive management and consultancy experience
• 10 years minimum delivery leadership experience
• 7 years minimum people management experience
• Building and leading global teams
• Project and Portfolio Management
• Developing strategy and driving strategy execution
• Change management experience

Knowledge:

• Identifying and implementing process improvements
• Financial acumen
• General business knowledge
• Analytical and problem resolution skills
• Interpersonal skills with the demonstrated ability to communicate effectively with Associates at all levels within the organization
• Strong proficiency in Microsoft PowerPoint, Excel, Word and Visio

What’s in it for you? 

At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes: 

• Competitive monthly pay and allowances that are commensurate with the role and industry standards 

• Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing 
• We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards 
• We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones 
• We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture 
• We care deeply about our colleagues' wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health. 

• As a global organization, we offer a vast array of career paths for our employees to choose from. The scale and breadth of our organization provides our colleagues with opportunities for growth and variety in their career path, both regionally and globally. 

Join Us 

At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day. 

Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career. 

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information.