Facilities Management Manager

Facilities Management Manager
Make a difference every day 

We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by "Bringing National Visions to Life".  
 
Your Opportunity  

The Client has requested Serco for a wide range of professional technical services, such as, not limited to, asset register, buildings leaser scanning, asset condition assessment, supervision of subcontractors (blue-collar) assigned for fit out, refurbishment, or any other relevant activities to property & facility departments as it will be elaborated in coming parts.

Serco will be responsible for delivering a FM Strategy and Development phase comprising:

• Service Set-Up and Preparation

• CAFM System Implementation

The Facilities Management Manager must be flexible to adopt the anticipated gradual growth of business, or any increase of the scope and on some occasions, also it will be required to represent the Client in the meetings with stakeholders. The role will be part of a team of qualified consultants and personnel in Riyadh, Saudi Arabia to shape and deliver the scope on hand. The role will support the appointed team as well as will have expert delivery knowledge of Hard Services – responsible for completion of required consultancy tasks focussed on Hard Services (i.e., FM strategy design, RFP development, Operating standards development, fit-out design support and general engineering advisory support).

Key Accountabilities

• Determine FM services to be provided in assets common areas based on each asset category (residential, offices, retail, F&B, malls), bundling FM services to achieve economies of scale.

• Create execution roadmap to align with readiness plan of properties, to ensure that required services will be delivered smoothly on time with efficient cost.

• Prepare the RFP’s for blue collar, service providers, with comprehensive scope of work templates for each (Hard & Soft)or any special services

• Determine FM standards to ensure consistent service quality

• Develop SOP’s, manuals to ensure proper department workflow and to align this with other departments, with all relevant templates as required to ensure proper documentation for all activities

• Design service packages for tenants to cover their prospective needs

• Establish guidelines for fit-out, that need to be followed by tenants to prepare outlets

• Prepare work templates to cover all activates under facility department internal procedures & monitor service providers performance.

• Establish hand over process of receiving assets and keys and implement it upon expropriation

• Determine properties quality standards per category, to make it ready to lease

• Develop SLA’s and KPI’s for each service delivery, relevant to service providers, blue collar

• Establish FM department KPI’s and identify risk factors along with mitigation plan actions

• Prepare detailed scope of work to be conducted for City management, including the methodology of operations, preparing RFP for service providers and budgets.

• Prepare Exit plan, to ensure smooth transfer of functions & documents to team when they become onboard

Specific Requirements

• Seven (7) minimum years of experience in Hard Services: MEP (Mechanical Electrical Plumbing) related delivery, civil maintenance, and specialized services

• Five (5) years of experience in consultancy services. 

• Strong technical skills in all aspects of project service delivery. 

• Asset Management Experience is preferred. (Knowledge of Asset Management Software like Oracle eAM or Maximo desirable but not necessary) 

• Fluent in English (Spoken, Written). Arabic speakers preferred.

• Holder of a degree in a relevant engineering discipline. 

• Qualification in project management/project methodology (PMP, Prince 2) preferred. 

• Demonstrate good man-management, leadership and interpersonal capability. 

• Saudi Council of Engineers affiliation preferred.

What’s in it for you? 

At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes: 

• Competitive monthly pay and allowances that are commensurate with the role and industry standards 

• Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing 

• We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards 

• We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones 

• We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture 

• We care deeply about our colleagues' wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health. 

• As a global organization, we offer a vast array of career paths for our employees to choose from. The scale and breadth of our organization provides our colleagues with opportunities for growth and variety in their career path, both regionally and globally. 

Join Us 

At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day. 

Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information.