FM Performance Monitoring Manager
Riyadh, Riyadh, SA
FM Performance Monitoring Manager
Make a difference every day
Your Opportunity
We are looking for a FM Performance Monitoring Manager will be responsible for recommending and administering capital improvement works and provide Contract & Performance Management of Service Operators.
The Client is in the process of developing and executing a transformation program. This program involves transitioning from the management of operations and maintenance contracts to the management of contracts related to assets and facilities. The client’s primary objective is to achieve maximum value and benefit for the life cycle of assets and facilities within their estate.
The ideal candidate should have excellent written and verbal communication skills and demonstrate analytical, organizational business and negation skills.
The build it new/ spending era has been and gone. Serco helps businesses and governments maximize ROI and extend the life of their assets. We manage their assets and people and use our data and insights to improve the experience of anyone who interacts with their products or services. We drive operational and cost efficiency on key services through process improvement, innovation and transforming citizen experience providing our Client with Consulting Services to Support Assets and Facilities – Facilities Department.
This role will be based in Riyadh.
Key accountabilities
- Recommend and administer capital improvement works.
- Contract & Performance Management of Service Operators
- Represent Serco and client to navigate through various audits, inspections conducted by local bodies, and 3rd parties
- Establish, policies and procedures for the management and tracking of performance by the O&M Contractors.
- Develop, implement, and review energy efficient replacement programs.
- Review service delivery systems and develop strategic maintenance or replacement strategies.
- Review whole of service delivery contracts as well as maintain to contractual obligations.
- Negotiate and procure new service delivery contracts.
- Ongoing management of the Risk Management program.
- Timely address various ad hoc requests for variation work and VIP visits.
- Manage the day-to-day operations of O&M contractors and all elements of the Contract to meet all regulatory, business, strategic and Key Performance Indicators (KPI).
- Meet agreed budgets (commitments) and business planning outcomes.
- Assist, support the Programme Director ensuring the implementation of changes necessary to meet evolving service delivery standards.
- Set staffing levels in compliance with business specifications and monitor them, to enable the delivery of efficient and effective services.
- Prepare weekly, bi-weekly and monthly reports as necessary and required
- Liaise with customer representatives on an appropriate and regular basis.
- Monitoring of procedures and policies in order to recommend improvements.
- Monitor, review and, where appropriate, update property, plant and equipment to meet the changing needs of the business, within your authority limits.
- Monitoring performance and raising the level of outcomes of operation, maintenance and facilities management works, which are provided through self-operation or through outsourcing consultants with operation and maintenance contractors.
- Developing performance measurement models and standards for the following: - the department’s work system / outsourcing consultant/contractors (services – contracts – operations – purchases) / questionnaire on contractors’ satisfaction with the department’s work system and transactions.
- Monitoring and evaluating performance, developing a mechanism for continuous improvement of the department’s work system, and analyzing the results and preparing reports regarding them.
- Monitoring the technical performance of facility management contractors to ensure compliance with quality, health and occupational safety standards and supervising contractors in implementing the work and tasks of operation and maintenance contracts to ensure compliance with the Ministry’s objectives and contractual provisions
- Continuously evaluating contract performance based on inputs of O&M contractors.
Specific requirements
Technical and Professional Skills
- Have led a diverse, multi-cultured, multi-disciplined workforce to achieve the work output and quality of services.
- Demonstrated experience in Change Management.
- Practical and previous experience in KSA
- Previous experience in Public Sectors
- 10 years’ experience in relevant field is a minimum requirement
Knowledge
- Knowledge of both international and local (KSA) statutory and legislated requirements in governing large properties.
- Knowledge of international best practice in facilities management
- Communication and interpersonal skills at both an individual and team level.
- Demonstrated high level of interpersonal skills and proven ability to effectively communicate (in both oral and in written form) with all levels of management, employees, customers, contractors and other stakeholders.
- Demonstrated commitment to the processes of continuous improvement and quality customer service.
- Proficient in Microsoft packages including word, excel and PowerPoint. Adaptable to use company systems as required to the operations.
Qualifications
- Bachelor’s Degree in a related field
- Industry accredited qualifications also preferrable
What’s in it for you?
At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes:
- Competitive monthly pay and allowances that are commensurate with the role and industry standards
- Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing
- We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards
- We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones
- We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture
- We care deeply about our colleagues' wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health.
- As a global organization, we offer a vast array of career paths for our employees to choose from. The scale and breadth of our organization provides our colleagues with opportunities for growth and variety in their career path, both regionally and globally.
Working with Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play.
We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen
services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
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We take pride in what we do