Business Intelligence Analyst - Bids & Proposals

Business Intelligence Analyst - Bids & Proposals 
Make a difference every day 

We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by "Bringing National Visions to Life".  
 
Your Opportunity  

The Business Intelligence Analyst – Bids & Proposals is responsible for analysing bid performance, market trends, competitor activity, solution-based information and pricing strategies to support Serco’s bid function in making informed, data-driven decisions. This role plays a critical part in improving win rates, optimising bid strategy and enhancing overall bid efficiency through data analysis, reporting and business intelligence. Working closely with bid managers and commercial teams, the Business Analyst will gather insights from historical bid performance, market intelligence and pricing models to provide actionable recommendations that increase the effectiveness of bid submissions. 

We are excited to offer an opportunity for recent graduates who are eager to learn and grow within a dynamic team. Join our team where you will receive training and support to develop your skills and thrive in the role. If you are passionate about starting your career in a collaborative and fast-paced environment, this is the right opportunity for you.

The role will be predominantly based out of our Dubai HQ with prospects of regional travel to support related projects, bids and opportunities.  

Key Accountabilities 

• Gather, collate, interpret and analyse (i.e., identification of trends and patterns) relevant and requested data using statistical techniques and provide ongoing reports to support business decision making. 
• Develop and implement databases, data collection systems, data analytics and other strategies that support business decision making across relevant bid and growth business activities.
• When required, conduct additional research to supplement bid, opportunity and projects including collation and presentation of relevant data and ideas – inclusive of solution studies, feasibility reports and bid-related activity. 
• Provide detailed post-bid analysis, highlighting trends in competitor strategies, pricing, and proposal effectiveness.
• Monitor industry trends, competitor behavior and procurement market activity to identify emerging opportunities and threats.
• Analyze client procurement patterns, common evaluation criteria and decision-making trends to refine bid strategies.
• Support Serco’s finance team by analysing bid pricing models, cost structures and financial feasibility. 
• Conduct pricing sensitivity analysis to determine optimal pricing strategies for competitive tenders. 
• To assist in the development and management of project plans to deliver bid requirements on time and on budget. 
• To support the facilitation of the day-to-day running of the bidding process through the provision of timely and effective bid administrative support.
• To support the bidding function in ensuring that appropriate governance is followed – including the tracking of governance timelines and the accurate storage of related governance files.  
• Provide support to Bid Leads in uploading relevant bid information (i.e., clarifications and client requests) and submissions to customer portals. 
• Identify inefficiencies in bid tracking, reporting and analysis and propose improvements. 
• Support the development of automated bid reporting tools to streamline the analysis process. 
• In addition to the core responsibilities of a Bid Analyst, this role will contribute to the provision of general bid administrative duties across the Bid & Growth function. Note: typical administrative duties may include LPO / PO requests and associated SAP management.  
   

Specific Requirements

• Relevant degree in Data Analytics, Business Intelligence, Finance, Economics, or a related field.
• Strong analytical and data interpretation skills, with the ability to translate complex data into actionable insights.
• Ideally familiar in bid performance analysis, market intelligence, or commercial pricing analysis as well as bid management processes, procurement frameworks, and CRM systems (e.g., Microsoft Dynamics, Salesforce).
• Proficiency in Microsoft Excel, Power BI, Tableau, or other data visualization tools.
• Ability to work with large datasets and develop meaningful trend analysis.
• Ability to write and speak fluently in English.
• Adaptable, flexible and resilient (including late / ‘unsociable’ working when required) 
• Should have strong attention to detail and ability to present findings in a clear and concise manner and have excellent communication and stakeholder engagement skills.

What’s in it for you? 

At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes: 

• Competitive monthly pay and allowances that are commensurate with the role and industry standards 

• Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing 
• We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards 
• We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones 
• We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture 
• We care deeply about our colleagues' wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health. 

• As a global organization, we offer a vast array of career paths for our employees to choose from. The scale and breadth of our organization provides our colleagues with opportunities for growth and variety in their career path, both regionally and globally. 

Join Us 

At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day. 

Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career. 

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information.