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IT Operations Specialist- Infrastructure  
Glasgow, Hybrid 
£40,000- £45,000 per annum plus benefits 


We are seeking an experienced and versatile IT Operations Specialist to join our team. The ideal candidate will have a strong technical background and will play a critical role in supporting Caledonian sleepers IT infrastructure, managing help desk operations, and strengthening our cybersecurity measures. 


Reporting directly to the Head of IT, the IT Operations specialist will work as part of a small well-rounded team supporting the business.   The IT Operations specialist Lead will also work with our Managed Service Provider to support the organisations IT Infrastructure.  The role will require the development of key stakeholder relationships with both internal colleagues and external suppliers.


Main Accountabilities:  


Infrastructure Management 

 

  • Monitor and look for opportunities to optimise the company’s IT infrastructure, including networks, and cloud services. 
  • Oversee system performance, ensure high availability, scalability and proactively address potential issues. 
  • Support in the Design, Deployment, configuration, and maintenance of hardware, software, and network systems developments. 

 
Help Desk Support 

 

  • Oversee the day-to-day outsourced IT support function, ensuring timely resolutions and support in technical resolutions. 
  • Provide technical support to employees, troubleshoot hardware and software problems, and escalate complex issues as necessary. 
  • Take ownership of IT assets ensuring they are managed following the organisational asset management policy. 
  • Document service requests, processes, changes, and technical troubleshooting procedures.

 
Cybersecurity 

 

  • Implement and maintain cybersecurity best practices to protect company assets and data. 
  • Provide security advice to the organisation with regards to the IT infrastructure. 
  • Working with the third-party support partner to monitor and mitigate security incidents and alerts, including malware infections, phishing attacks, and unauthorized access attempts. 
  • Manage access controls, firewalls, and endpoint security solutions. 
  • Stay updated on emerging security threats and recommend proactive measures to mitigate risks, including internal communications to notify the organisations of known risks. 

 
Innovation and Technology trends 

 

  • Stay abreast of the latest technology trends 
  • Provide security advice to the organisations with regards to the IT infrastructure. 
  • Working with the third-party support partner to monitor and mitigate security incidents and alerts, including malware infections, phishing attacks, and unauthorized access attempts. 

 

What you’ll need to do the role: 

 

Education and Experience 

 

  • Bachelor’s degree in Computer Science, Information Technology, or a related field or equivalent experience. 
  • 5+ years of experience in IT operations, including infrastructure management, help desk support, and cybersecurity. 

 
Technical Skills 

 

  • Proficient in managing M365 and Windows systems. 
  • Experience with Meraki network equipment and Azure cloud platform. 
  • Strong knowledge of cybersecurity principles, tools, and frameworks (e.g., Cyber Essentials plus, NIST, CIS, ISO 27001). 
  • Familiarity with endpoint management tools (e.g., SCCM, Intune). 
  • Knowledge of Azure Virtual Desktop. 

 

Key Attributes

 

  • Strong problem-solving and troubleshooting abilities. 
  • Excellent verbal and written communication skills. 
  • Collaborative and team-orientated  
  • Strong organizational skills and attention to detail. 
  • Integrity and ethics in handling sensitive information. 

 
Desirable Qualifications 

 

  • Certifications such as CompTIA Security+, Microsoft Certified: Azure Administrator, or CISSP. 
  • Experience with ITIL framework and service management practices. 

 

What we offer: 

 

  • Competitive salary
  • 25 days annual leave (plus Public Holidays)
  • Free Scotland-wide rail travel for employees and eligible family members
  • Complimentary Caledonian Sleeper tickets annually
  • Contributory pension scheme

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

 

At Caledonian Sleeper Limited we are committed to building a diverse and inclusive organisation that supports the needs of all and matches the diverse profile of our guests. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from all if you feel you match the skill requirements of the role.

We are open to discussions around flexibility and flexible working. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 

 

Caledonian Sleeper is an iconic brand with a heritage stretching back a century and a half to the early years of Scotland-London sleepers.

Part of an exclusive club, Caledonian Sleeper is one of only two sleeper trains in the UK, and we like to think it is the most scenic! Whisking guests from the bright lights of London through the night to the iconic cities of Aberdeen, Edinburgh, Inverness, and Glasgow or to the jaw dropping scenery of the west Highlands of Scotland around Fort William. We are proud to serve the UK’s most remote railway station too, Corrour.

Caledonian Sleeper sets new standards in overnight rail travel, offering a choice of affordable seats, private guestrooms, some with en-suites and double beds, as well as our much-loved Club Car to around 200,000 guests per year.

Serco is acting as the resourcing partner for Caledonian Sleeper Limited which is operated by Scottish Rail Holdings on behalf of the Scottish Government.

 

 

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