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IT Operations Specialist- Applications  
Glasgow, Hybrid 
£40,000- £45,000 per annum plus benefits 


We are seeking an experienced and detail-oriented IT Operations Specialist to oversee and optimise our IT systems with a primary focus on Microsoft Power Platform, CRM systems, and data warehousing solutions. The ideal candidate will work with our managed service provider to ensure the smooth operation, maintenance, and enhancement of these platforms, enabling the organization to drive business efficiency and data-driven decisions. 

Reporting directly to the Head of IT, the IT Operations specialist will work as part of a small well-rounded team supporting the business.  This role will also work with our Managed Service Provider to support the organisations applications.  The role will require the development of key stakeholder relationships with both internal colleagues and external suppliers. 

 

Main Accountabilities:  


Power Platform Management

 

  • Develop, deploy, maintain and support applications and workflows within Microsoft Power Platform (Power Apps, Power Automate, and Power BI).
  • Monitor and troubleshoot Power Platform solutions to ensure optimal performance.
  • Provide technical support and training for end-users.
  • Ensure data integrity and security across the Environments.

 

Dynamics 365 System Oversight

 

  • Administer and support the company’s CRM/ERP system.
  • Work with the business to scope, develop and deploy improvements, efficiencies and new developments.
  • Ensure data integrity and security within the Dynamics 365 estate.
  • Support in the creation of reports and dashboards.

 

Data Warehousing

 

  • Support the organization’s data warehouse, including ETL processes, schema design, and optimization and work with third party service provider to deliver.
  • Collaborate with stakeholders to identify and implement data solutions that meet business needs.
  • Ensure data accuracy, consistency, and security across systems.

 

IT Operations and Support

 

  • Monitor and maintain the overall application estate and work with the third-party supplier to ensure uptime and reliability.
  • Identify and resolve system issues in a timely manner.
  • Collaborate with cross-functional teams to implement IT projects and initiatives.
  • Document processes, system changes, and technical troubleshooting procedures.
  • Provide data security advice to the organisation for IT applications, PowerApps or integrations to existing systems.

 

What you’ll need to do the role: 

 

Education and Experience 

 

  • Bachelor’s degree in information technology, Computer Science, or related field or equivalent experience.
  • 5+ years of experience in IT Operations, including CRM administration, Database administration, PowerApps development or similar role.

 

Technical Skills 

 

  • Proven experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI).
  • Hands-on experience with CRM systems, preferably Dynamics 365.
  • Strong knowledge of data warehousing principles, ETL processes, and SQL.
  • Familiarity with integration tools (e.g., Azure Data Factory, SSIS).
  • Excellent troubleshooting, problem-solving, and communication skills.
  • Experience with scripting languages (e.g., Python, PowerShell).
  • Knowledge of cloud platforms like Azure or AWS.
  • Strong understanding of ITIL practices and principles.

 

Desirable Qualifications

 

  • Certifications in Microsoft Power Platform, Dynamics 365 or Microsoft Fabric.
  • Experience with ITIL framework and service management practices.

 
Key Attributes

 

  • Analytical mindset with a strong attention to detail.
  • Ability to manage multiple priorities and meet deadlines.
  • Collaborative team player with a proactive approach to problem-solving.

 

What we offer: 

  • Competitive salary
  • 25 days annual leave (plus Public Holidays)
  • Free Scotland-wide rail travel for employees and eligible family members
  • Complimentary Caledonian Sleeper tickets annually
  • Contributory pension scheme

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

 

At Caledonian Sleeper Limited we are committed to building a diverse and inclusive organisation that supports the needs of all and matches the diverse profile of our guests. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from all if you feel you match the skill requirements of the role.

We are open to discussions around flexibility and flexible working. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 

 

Caledonian Sleeper is an iconic brand with a heritage stretching back a century and a half to the early years of Scotland-London sleepers.

Part of an exclusive club, Caledonian Sleeper is one of only two sleeper trains in the UK, and we like to think it is the most scenic! Whisking guests from the bright lights of London through the night to the iconic cities of Aberdeen, Edinburgh, Inverness, and Glasgow or to the jaw dropping scenery of the west Highlands of Scotland around Fort William. We are proud to serve the UK’s most remote railway station too, Corrour.

Caledonian Sleeper sets new standards in overnight rail travel, offering a choice of affordable seats, private guestrooms, some with en-suites and double beds, as well as our much-loved Club Car to around 200,000 guests per year.

Serco is acting as the resourcing partner for Caledonian Sleeper Limited which is operated by Scottish Rail Holdings on behalf of the Scottish Government.

 

 

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