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IT Business Partner 
Glasgow, Hybrid 
£50,000- £55,000 per annum plus benefits 


We are seeking a dynamic and experienced professional to join our team as a Business Partner. This role will bridge the gap between IT and the business operations within Caledonian Sleeper.  This role requires a blend of technical expertise, business acumen and communication skills to gather business needs and translate them into an effective solution.

 
Reporting directly to the Head of IT, the IT Business Partner will be part of a small well-rounded team that collaborates effectively with all areas of the business to help support their IT requirements, ensure effective use of systems, and help alleviate any pain points.  Working with the IT operations specialists, managed service providers and key stakeholders to deliver change. 

 

Main Accountabilities:  


Business Support

 

  • Serve as the bridge between IT and the business aligning technology with the business goals.
  • Serve as the point of contact for resolving operational challenges and business process issues.
  • Proactively evaluate business operations to identify opportunities for improvement and increase efficiencies.
  • Provide support to end-users to enhance adoption of new systems and processes.
  • Develop and maintain documentation, including user guides, process manuals, and FAQs.
  • Collaborate with IT and support teams to ensure seamless operation of business systems.

 

Business Analysis

 

  • Gather, analyse, and document business requirements from stakeholders.
  • Identify gaps in current processes and propose efficient, scalable solutions.
  • Develop detailed process maps, business cases, and impact assessments.
  • Translate business needs into functional and non-functional specifications for technical teams.
  • Collaborate with stakeholders to define deliverables.

 
Project Lead

 

  • Act as IT Project Lead for small-scale IT projects/initiatives, ensuring delivery within scope, budget, and timelines, across multiple initiatives 
  • Develop and maintain detailed project plans, risk logs, and status reports.
  • Coordinate internal cross-functional teams and external partners to ensure alignment and successful execution of project deliverables.
  • Monitor and report on project progress to stakeholders and senior management.
  • Manage change requests, ensuring minimal disruption to project outcomes.

 

Innovation and continuous improvement

 

  • Stay up to date on emerging technologies.
  • Identify and implement process improvements.

 

What you’ll need to do the role: 

 

Education and Experience 

 

  • Bachelor’s degree in information technology, Information Systems, Business Administration or related field or equivalent experience.
  • Proven experience as a Business Partner, Business Analyst, Project Manager, in a similar hybrid role.

 

Technical Skills 

 

 

  • Strong Knowledge in IT systems and Infrastructure.
  • Proficiency in project management tools (e.g., Microsoft Project, Jira, Trello).
  • Familiarity with process mapping tools (e.g., Visio, Lucid chart).
  • Experience working in Agile and Waterfall environments.
  • Knowledge of business systems such as Customer Relationship Management, Enterprise Resource Planning, or workflow automation tools.
  • Understanding of data analysis and visualization tools (e.g. Power BI).

 
Desirable Qualifications

 

  • Certification in Project Management (e.g., PMP, PRINCE2) or Business Analysis (e.g., CBAP, CCBA).
  • Experience with ITIL framework and service management practices.

 
Key Attributes

 

  • Analytical mindset with a strong attention to detail.
  • Excellent communication, stakeholder management, and problem-solving skills.
  • Ability to manage multiple priorities and meet deadlines.
  • Strong interpersonal skills and the ability to build relationships across all levels of the organization.

 

What we offer: 

 

  • Competitive salary
  • 25 days annual leave (plus Public Holidays)
  • Free Scotland-wide rail travel for employees and eligible family members
  • Complimentary Caledonian Sleeper tickets annually
  • Contributory pension scheme

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

 

At Caledonian Sleeper Limited we are committed to building a diverse and inclusive organisation that supports the needs of all and matches the diverse profile of our guests. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from all if you feel you match the skill requirements of the role.

We are open to discussions around flexibility and flexible working. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 

 

Caledonian Sleeper is an iconic brand with a heritage stretching back a century and a half to the early years of Scotland-London sleepers.

Part of an exclusive club, Caledonian Sleeper is one of only two sleeper trains in the UK, and we like to think it is the most scenic! Whisking guests from the bright lights of London through the night to the iconic cities of Aberdeen, Edinburgh, Inverness, and Glasgow or to the jaw dropping scenery of the west Highlands of Scotland around Fort William. We are proud to serve the UK’s most remote railway station too, Corrour.

Caledonian Sleeper sets new standards in overnight rail travel, offering a choice of affordable seats, private guestrooms, some with en-suites and double beds, as well as our much-loved Club Car to around 200,000 guests per year.

Serco is acting as the resourcing partner for Caledonian Sleeper Limited which is operated by Scottish Rail Holdings on behalf of the Scottish Government.

 

 

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